TERMS

THE FABRICATION OF PIECES USUALLY TAKES 1-2 WEEKS BEFORE SHIPPING. I STRIVE TO FULFILL ORDERS IN A TIMELY MANNER. HOWEVER DUE TO THE HANDMADE NATURE OF MY PRODUCTS AND THE COMPLEXITY OF CERTAIN ITEMS I ASK YOU TO BE AWARE OF THIS TIME FRAME.

ONCE YOU HAVE PLACED AN ORDER, YOU WILL RECEIVE A CONFIRMATION E-MAIL WITHIN 24 HOURS. AS SOON AS THE ITEM IS SHIPPED YOU WILL BE PROVIDED WITH TRACKING. 

SHIPPING

DELIVERY TIME DEPENDS ON YOUR LOCATION BUT MOSTLY TAKES BETWEEN 2-8 DAYS. AS A RESULT OF COMPLETELY ARTISAN WORK DELAYS MAY OCCUR OCCASIONALLY DURING BUSY PERIODS. IN THAT CASE YOU WILL BE INFORMED AS SOON AS POSSIBLE. SHOULD YOU NEED THE PIECE FOR A SPECIFIC DATE, PLEASE LET ME KNOW.

I OFFER FREE SHIPPING WITHIN THE EU. SHIPPING COSTS FOR THE REST OF THE WORLD ARE BEING CALCULATED AT CHECKOUT. WANDA STUDIOS IS BASED IN VIENNA, AUSTRIA (EUROPE). NOTE THAT YOUR ORDER MAY BE SUBJECT TO LOCAL CHARGES/TAXES (IMPORT DUTIES, SALES TAX, ETC) OVER WHICH WANDA STUDIOS HAS NO CONTROL. AS THE CUSTOMER AND IMPORTER OF THE GOODS YOU ARE RESPONSIBLE FOR THESE CHARGES.

IF A PARCEL IS RETURNED TO WANDA STUDIOS BECAUSE OF INCOMPLETE ADDRESS INFORMATION, REFUSED SHIPMENT OR MISSED COLLECTION TIME AT POST OFFICE, YOU WILL BE CHARGED FOR THE COSTS OF SHIPMENT BACK TO WANDA STUDIOS.

RETURNS

PLEASE CAREFULLY READ THE DESCRIPTION OF EACH PIECE. IF YOU HAVE ANY DOUBTS ABOUT SIZING, MEASURES OR THE WEIGHT OF THE ITEM REACH OUT TO ME SO I CAN PROVIDE YOU WITH ALL THE ADDITIONAL INFORMATION YOU MIGHT NEED. 

SINCE ALL OF MY PIECES ARE EXCLUSIVELY HANDCRAFTED TO ORDER ACCORDING TO YOUR SPECIFICATIONS - REFUNDS, RETURNS OR EXCHANGES ARE NOT ACCEPTED. 

IF YOU FIND THAT THE ITEM YOU ORDERED IS FAULTY OR DOESN'T MEET YOUR ORDER SPECIFICATIONS CONTACT ME IMMEDIATELY SO WE CAN FIND THE BEST SOLUTION AND ARRANGE THE RETURN OF YOUR ORDER. THE ITEM HAS TO BE RETURNED WITHIN 7 DAYS FROM THE DAY OF RECEIPT, IN THE SAME CONDITION IN WHICH IT ARRIVED AND IN ITS ORIGINAL PACKAGING. FOR YOUR OWN GOOD, PLEASE MAKE SURE TO RETURN YOUR ORDER WITH AN INSURED COURIER AND KEEP THE POSTAL RECEIPT SINCE WANDA STUDIOS IS NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN TRANSIT. 
AFTER RECEIVING YOUR RETURN AND EXAMINING THE ITEM YOU WILL BE NOTIFIED WHETHER YOUR REFUND APPLICATION HAS BEEN APPROVED OR REJECTED. IN CASE OF AN REFUND APPROVAL A CREDIT WILL BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN SOME DAYS.   

GENERAL CONDITIONS

BY PLACING AN ORDER ON WWW.WANDA-STUDIOS.COM YOU AGREE TO WANDA STUDIOS TERMS AND CONDITIONS AND BIND TO THEM. WANDA STUDIOS RESERVES THE RIGHT TO DECLINE TO PROCESS ORDERS AND PROVIDE SERVICE TO ANYONE AT ANY TIME. ALL PRODUCTS REMAIN WANDA STUDIOS PROPERTY UNTIL THE FULL PAYMENT HAS BEEN MADE. WANDA STUDIOS RESERVES THE RIGHT TO CHANGE ANY INFORMATION, INCLUDING PRICES, PRODUCTS, TERMS OF PURCHASE AND TECHNICAL SPECIFICATIONS WITHOUT PRIOR NOTIFICATION.

INTELLECTUAL PROPERTY

WANDA STUDIOS IS THE OWNER OF WWW.WANDA-STUDIOS.COM. ALL THE WEBSITE CONTENT INCLUDING THE LOGO, TEXTS, IMAGES, VIDEOS AND DESIGNS ARE INTELLECTUAL PROPERTY OF WANDA STUDIOS AND ARE PROTECTED BY THE APPLICABLE LAW TO ITS FULL EXTENT. THE COPY AND USE OF THE MATERIALS LISTED ABOVE FOR PUBLICATION, REPRODUCTION OR DISTRIBUTION WITHOUT PERMISSION IS PROHIBITED. YOU ARE NOT AUTHORIZED TO COPY, MODIFY, DISTRIBUTE, TRANSMIT, DISPLAY, PERFORM, PUBLISH, LICENSE, EXPLOIT, CREATE DERIVATIVE WORKS, REPRODUCE AND TRANSFER ANY CONTENT FROM THIS WEBSITE.